brown cot Brown cot

I provide invoices with VAT separately displayed. Returns policy After receiving the item, cancel the purchase within Return postage 14 days Buyer pays return postage Take a look at our Returning an item help page for more details.

brown cot Brown cot

You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. The buyer is responsible for return postage costs.

To help speed things up, when you email us please include your order number, a picture of the issue and your serial number. Please note, if you have non BNPL purchases on your account you will still need to make at least your minimum payment as detailed on your statement.

Return policy details Some items are sent in two parcels. We send all parcels via DPD. We add tracking no to your records.

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  • We do protect every parcel from damage or loss during transit. We use plenty of packing materials. Very rarely parcels may get damaged or lost during transit. If damage or lost has occurred in transit we will send you new parts or new item straight away.

    Photographic evidence is much appreciated to show what has been damaged. Please let us know parts numbers from instruction this will eliminate any confusion.

    brown cot Brown cot

    Inspect the item before assembly. If you need to return the item this need to be done within 30 days from delivery date.

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  • Item has to be in the same condition as received, not assembled. Assembled units are not returnable.

    Late or missing orders Our customer service team are here to answer any questions you may have Monday to Thursday 9am — 6pm and Friday 9am — 1pm. If you would like your items to be delivered outside of these areas you can contact us on and we can discuss the bespoke delivery options available.

    Postage is not free for customers who refused to take the parcels or change their minds after the parcel has been dispatched. Most purchases from business sellers are protected by the Consumer Contract Regulations which give you the right to cancel the purchase within 14 days after the day you receive the item.

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    Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab. Seller assumes all responsibility for this listing.

    Comment

    Ker

    at 13:18

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    Tolar

    at 18:14

    I can consult you on this question. Together we can find the decision.

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